Complaints and Content Removal Policy
Complaints & Content Removal Policy
Introduction
This document sets out our complaints policy. If you are a User of one of Complaints & Content Removal Policy - CustomerCare.co's sites, this Complaints Policy forms part of your agreement with us.
Who we are and how to contact us Complaints & Content Removal Policy - operated by KB Productions LLC, a Nevada, USA company.
Interpretation In this Complaints Policy, defined terms have the same meanings given to them in the Terms of Use for all Users. In addition, the term "business days" means any day that is not a Saturday, Sunday, or public holiday in the USA.
Who can use this Complaints Policy? Whether or not you are a User of one of Complaints & Content Removal Policy - CustomerCare.co's sites , you can use this Complaints Policy to alert us to any complaint you have relating to the site
How to make a complaint If you have a complaint (including any complaint about content appearing on one of Complaints & Content Removal Policy - CustomerCare.co's sites or the conduct of a User), please send your complaint to complaints@customercare.co, including your name, address, contact details, a description of your complaint, and, if your complaint relates to content, the URL for the content to which your complaint relates.
How we will deal with complaints of illegal or non-consensual Content Following receipt of your complaint of illegal or non-consensual content under section 5 above:
How we will deal with complaints related to copyright infringement Complaints related to copyright infringement must be submitted in accordance with our DMCA Policy, and we will respond to copyright infringement complaints as set out in such policy.
How we will deal with other complaints Following receipt of other complaints (including complaints related to other breaches of our Acceptable Use Policy) under section 5 above:
Who we are and how to contact us Complaints & Content Removal Policy - operated by KB Productions LLC, a Nevada, USA company.
Interpretation In this Complaints Policy, defined terms have the same meanings given to them in the Terms of Use for all Users. In addition, the term "business days" means any day that is not a Saturday, Sunday, or public holiday in the USA.
Who can use this Complaints Policy? Whether or not you are a User of one of Complaints & Content Removal Policy - CustomerCare.co's sites , you can use this Complaints Policy to alert us to any complaint you have relating to the site
How to make a complaint If you have a complaint (including any complaint about content appearing on one of Complaints & Content Removal Policy - CustomerCare.co's sites or the conduct of a User), please send your complaint to complaints@customercare.co, including your name, address, contact details, a description of your complaint, and, if your complaint relates to content, the URL for the content to which your complaint relates.
How we will deal with complaints of illegal or non-consensual Content Following receipt of your complaint of illegal or non-consensual content under section 5 above:
- We will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint
- If we require further information or documents from you, we will contact you to let you know.
- We will, in good faith, investigate your complaint within seven (1) business days
- If we are satisfied that the content is unlawful or non-consensual, we will immediately remove such content, and we will notify you of our decision by email or other electronic message
How we will deal with complaints related to copyright infringement Complaints related to copyright infringement must be submitted in accordance with our DMCA Policy, and we will respond to copyright infringement complaints as set out in such policy.
How we will deal with other complaints Following receipt of other complaints (including complaints related to other breaches of our Acceptable Use Policy) under section 5 above:
- We will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint
- If we require further information or documents from you, we will contact you to let you know
- We will, in good faith, take the appropriate actions to deal with the issue that your complaint has raised. If you have complained about content that appears on one of Complaints & Content Removal Policy - CustomerCare.co's sites, and we are satisfied that the content otherwise breaches our Acceptable Use Policy, we will act quickly to remove such content.
- We are not obligated to inform you of the outcome of your complaint.